Privacy Policy

Introduction & What This Policy Covers

Welcome! At Sprinkles & Swirls (“we”, “us”, “our”), your privacy matters to us. This Privacy Policy explains how we collect, store, use, and protect your personal data when you:

Visit our website,
Place orders for cakes or desserts,
Contact us via forms, WhatsApp, email, Instagram or phone.

By using our website or placing an order, you consent to the collection and use of your details as described here. If you disagree with any part of this policy, please avoid sharing your personal data or placing an order.

What We Collect & How We Use It

a. Data We May Collect: We may collect personal details that help us process your order and communicate with you:

Name, phone number, email address.
Delivery / pick-up address details (if ordering for delivery).
Order details: cake preferences, flavours, dates, messages, customisation requests.
Optional: Instagram handle or photos you provide when requesting design references.

b. How We Use Your Information: We use your data for:

Order processing, confirmation, billing and delivery coordination.
Responding to your questions and custom requests.
Sending order updates, payment receipts, appointment reminders or occasional promotions (only if you opt-in).
Improving our services by understanding customer preferences.

c. How We Store & Protect Your Data: We store your information on secure systems (website, email platforms, phone apps we use for communication). We do not rent, sell, or share your personal data with third parties — except to trusted service providers needed for delivering, processing payments, or fulfilling orders. Where sensitive data (like payment info) is involved, it is handled directly by secure payment platforms and not stored on our systems.

Your Rights, Cookies & Contact Info

a. Your Rights: You can:

Ask us to update or correct your information.
Request deletion of your details (as long as it doesn’t conflict with order processing or legal/regulatory requirements).
Opt-out of promotions or marketing messages at any time.

b. About Cookies & Tracking: Our website may use cookies or basic tracking tools to ensure the site works properly, load faster, and remember your preferences. These cookies do not collect personally identifiable details unless you voluntarily provide them (in forms or orders).

c. Contact & Updates: If you have questions about this Privacy Policy, or want to access, update or delete your data, contact us at: