Terms Of Service

Introduction

Welcome to Sprinkles & Swirls. By accessing our website or placing an order, you agree to the following Terms & Conditions.

These terms govern your use of our website, products, and services.

Orders & Acceptance

All orders placed are subject to confirmation
An order is considered accepted only after we confirm details with you
We reserve the right to refuse or cancel any order due to availability, pricing errors, or operational limitations

Product Representation

All our products are handmade, and while we strive for accuracy, slight variations in colour, design, or finish may occur.

Product images are for reference purposes only.

Food Safety & Compliance

We follow hygiene and food safety practices in line with FSSAI guidelines
FSSAI Registration Number: 21526020000390
All products are prepared in a kitchen that handles common allergens

Allergen Disclaimer

Our products may contain or come in contact with:

Wheat (Gluten)
Dairy
Soy
Nuts

While we take precautions, cross-contamination is possible.

Customers with allergies must inform us before order confirmation. We cannot guarantee allergen-free environments.

Pricing & Payments

Prices listed are indicative (“starting from”) and may vary based on customisation
Final pricing will be confirmed before order acceptance

Payments & Security

All payments are processed through secure and trusted payment gateways
We do not store your card or payment details
In case of failed transactions, any deducted amount will be refunded as per your bank or payment provider timelines

Cash on Delivery (COD)

COD orders may require confirmation before processing
We reserve the right to cancel COD orders that appear suspicious or unverifiable

Delivery & Fulfilment

Delivery timelines are estimates and may vary due to external factors
If the recipient is unavailable at the time of delivery, the order may be treated as fulfilled
Responsibility transfers once the order is delivered or collected

Cancellations & Refunds

Orders cannot be cancelled once preparation begins
Refunds are only applicable in cases where we are unable to fulfil the order or in verified damage scenarios
Minor variations are not eligible for refunds

Use of Website

All content on this website (images, text, branding) is the property of Sprinkles & Swirls and may not be used without permission.

Users must not engage in misuse, fraudulent activity, or harmful behaviour on the website.

Limitation of Liability

We strive to deliver quality products and service. However, due to the perishable and handmade nature of our offerings, we do not guarantee absolute uniformity.

Our liability, where applicable, is limited to the value of the order placed.